Refund policy

DRAFT for approval. This text is not yet approved by the operator of CAMotics Online.

Last updated: 9 November 2026

Payments are processed by Paddle, our merchant of record. Paddle handles the refunds that we approve, to the payment method that you used.

Simulations

• Before a simulation starts, you see an estimate and approve a maximum. The credits for the maximum are held while it runs.
• When it ends, you pay for the CPU time and memory that it really used, never more than the maximum. The rest of the hold comes back at once.
• If you stop or cancel a simulation, you pay only for what it used until then. A job canceled before it starts costs nothing.
• If a simulation fails because of a fault on our side (a server or worker error), it costs nothing.
• Toolpath runs are free for guests. For accounts they use a small amount of credits, at the same rates, without asking first.

If you think that a job was charged wrongly, write to support@camotics.org within 30 days with the project and the job, and we return the credits if we agree.

Credit packs

You can ask for a refund of a credit pack within 14 days of the purchase if you have not used any of its credits. After that, or when credits are used, credit packs are not refundable, except when the law requires it or when we stop the service.

Subscriptions

You can cancel a subscription at any time from the Billing page. It stays active until the end of the period that you paid for, and is not renewed. We do not refund part periods, except when the law requires it.

Free credits

Free and monthly credits have no cash value and are not refundable.

EU and UK customers

If you are a consumer in the EU or the UK, you have the right to cancel a purchase within 14 days. When you start to use credits in that period, you agree that the service starts at once, and you lose the right to cancel for the credits that you used.

How to ask

Write to support@camotics.org, or reply to the Paddle receipt, with the order number.